Privacy Policy

Last Updated: March 2026

1. Introduction

Lapizarq ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our website and services. We comply with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

Company Name: Lapizarq
Registered Address: 47 Carnaby Street, Soho, London, W1F 9PT, United Kingdom
Email: [email protected]

3. What Data We Collect

We collect the following types of personal data:

  • Account Information: Name, email address, phone number, password
  • Order Information: Delivery address, order history, payment details
  • Contact Information: Enquiries submitted through forms
  • Technical Data: IP address, browser type, pages visited, cookies
  • Marketing: Preferences for newsletters and promotional communications

4. How We Use Your Data

We process your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support
  • Sending marketing communications (with your consent)
  • Improving our website and services
  • Complying with legal obligations
  • Fraud prevention and security

5. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

  • Contract: Processing necessary to fulfil your orders
  • Consent: For marketing communications and optional data
  • Legitimate Interests: For security, fraud prevention, and analytics
  • Legal Obligation: To comply with UK law and regulations

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically:

  • Account data: For the duration of your account, plus 6 months after deletion
  • Order data: For 7 years (tax and legal requirements)
  • Marketing data: Until you unsubscribe
  • Technical data: Up to 13 months

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

8. Cookies

We use cookies to enhance your browsing experience. See our Cookie Policy for details.

9. Third-Party Sharing

We do not sell your personal data. We share data only with:

  • Payment processors (Stripe, PayPal)
  • Delivery partners
  • Service providers essential to our operations

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: [email protected]
Phone: +44 20 7946 0823